Diamond Relocation

I would like to share all my story details with this company:

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On August 2nd, I moved my belongs from Montreal to Langley (BC) using this invoice number (DR1377).

The delivery date was set for August 17th. But as soon as we saw the furniture, we were enraged. So we called Mark (the Salles representative who contacted me to offer the service and relocate Diamonds), but he simply disregarded the call.

To begin with, the folks who picked the furniture did not wrap it in blankets as specified in the contract. I covered every single item from my side to provide further protection for my NEW furniture, however the company broke this agreement by exposing my furniture to scratches, cracks, and even water.

Second, there is a missing item worth (140$+tax) that I did not receive. T-Rex Dinosaur Hot Wheels Toy Car Track Set City Ultimate Garage.

Third, I received a bicycle (worth $600+ tax) without wheels.

Fourth, the queen bed (worth $1,000 + tax) was cracked and could no longer be used; add to that the scratches covering every single pieces.

Fifth, a twin bed (500$+tax) with numerous scratches; I will be unable to sell it.

Sixth: a huge wardrobe (worth $700 + tax) full of dings and dents.

Seventh: A shelving unit (worth $130 plus tax) that is riddled with cracks and scratches.

Eighth: kitchen island (worth 225$+tax) with crakes and scratches, as well as legs missing end protection.

Ninth: foldable table (worth $359+tax) with crakes and scrapes.

Tenth: I have four large mirrors with scratches on the frames.

And a lot more. I opted to transfer my furniture because it was all new and I didn't want to sell and buy it all over again. I had faith in that company, yet I was let down. Some of the items were on water and dirty!!!

I know these accidents always happened, but when using blankets + extra wraps it is not supposed. All these problems are signs of how negligence and recklessness in dealing with my furniture.

After that, I made claim, and this is the response I received after waiting more than 8 weeks:

{

Hi Zakaria,

We are very sorry to inform you that unfortunately, we could not locate your missing items. We do apologize for the inconvenience.

Based on the terms and conditions section 2 your damages are within the deductible of $350.

Based on the approximate weight of 52.92 pounds multiplied by the $0.60 per pound ( 52.92 * 0.60 = 31.75 ) ( 31.75 - 350 = -318.25 ) this total comes up to negative $318.25 in actuality you are not eligible for a payout.

In regards to your claim I have added the terms and conditions below

Terms and Conditions

Number 6.

The carrier or party in possession shall be liable for physical loss of or damage to any articles from external cause while being carried or held in storage-in-transit EXCEPT loss, damage or delay caused by or resulting:

(e) - carrier is not responsible for boxes packed by owner, if piece of furniture has difficulty entering an area; carrier is not responsible for floor, wall and piece of furniture.

(g) – Shipper hereby releases the company of any and all responsibility in the handling and transportation of all uncrated mirrors, marble, pictures, glass tops, lamps or lamp shades, box spring, mattresses, all other unpacked fragile items, plastic covers from cracking or tearing, all breakable packed in cartons and all pressed wood furniture not dismantled by customer.

9. Valuation

(c) no carrier hereunder will carry or be liable in any way for an documents, special jewelry, rare stamps and coins, antiques or for any articles of extraordinary value not specifically rated in the published classifications or tariffs unless a special agreement to do so.

Also on the front of our contract the terms and conditions :

Terms and Conditions

Number 2.

The liability of the carrier for loss or damage to the shipment shall be limited to 60 cents per pound per article.

Thank You,

Diamond Relocation

Claims Department

}

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So don't go with this company.

Move size: 2 Bedroom Home Service cost: $4300

Talked to Mark after reading good reviews about him elsewhere, however this person has been unreachable ever since my stuffs were picked up. My move was from Ontario to Alberta and it took them 22 days though I was told 7-10 days. Charged me $300 more than I was quoted saying my stuffs were overweight and I was asked to pay an extra $300 to contest their weighing Scheme! So much for Convenient Moving Diamond Relocation! Way to go! Will not recommend for anyone, will never hire them either!

Move size: 1 Bedroom Home Service cost: $1180

Need to share my experience with Diamond Relocation Inc. for a move from Ontario to Quebec in late January 2025. After receiving many quotes from different supplier, I selected this company because of their very good reputation based on customer feedback on records. Per the sale agent, the official agreement was his quote with all the details about the move. However, the truck driver made me signed a document after loading the truck, I found out later that it was a contract and per this contact, I was obliged to pay their invoice (credit card not accepted for payment) before unloading the truck at the new location. It has been a very stressful situation to handle.

Now concerning the quality of the move, most furniture’s were damaged with severe scratched, the worst one was serious physical damaged to the freezer, but it was still working. The company has insurance coverage with a deductible of $350. For peace of mind, I decided not to exercise this option.

Move size: 2 Bedroom Home Service cost: $4750

Visit the association of movers of Canada, or Canada Gov. website. KNOW your mover. It is important.

-Who is Mark? - check on Facebook, Instagram, LinkedIn. You will not find him.

-Phone the company: they have no professional voicemail

-Do you have a solid contract with your mover? In which province will you file against them if you need to?

Remember: they will leave with your most personal belonging, and once they leave, you have no control over them.

When they arrived for the pick up, they asked for an extra $100 to take the snowblower. Etransfer to an email address I didn't know. When they left, I felt so insecure that I asked them to come back. They asked that I etransfered $2000 for them to come back. I coulnd't so I kept going with the shipment. The shipment arrived but they told two weeks and it took a month and a half. Plus, valuable stuff was broken. Lots of stuff missing.

There are some accredited company, but they are not part of them. They are actually identified as a very poor quality company on the Canadian Mover Association website. I spent over 40 nights wondering if my belogning would ever arrive. I had to take anxiety pills, for the first time of my life.

Know your mover. This company is not worth the trouble it will get you. Mark is responsive and I know it is reassuring and easy to chose this company because they call you and they don't let you go. But make sure you chose an ACCREDITED COMPANY, which THEY ARE NOT.

https://ised-isde.canada.ca/site/office-consumer-affairs/en/buying-and-leasing-big-ticket-items/moving-advice

Move size: 2 Bedroom Home Service cost: $3000